FAQ

Frequently Ask Questions FAQ

As part of our commitment to providing the best possible customer experience, we have compiled a convenient list of frequently asked questions related to our site and our company. Click on a question below to view the answer. If you cannot find an answer to your question, please feel free to visit Contact Us page to submit your question by phone, letter, fax, or e-mail. You can also fill out and submit our online form.

First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.

When viewing the entire contents of your cart clicking on the Proceed to Checkout button at the bottom of the page will take you to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue shopping as a Guest.

When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

We accept a variety of payments including MasterCard & Visa Card

At Ewaymax, our goal is to deliver your purchase in the quickest and most economical way possible. Delivery and handling costs and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better delivery rates and times.

The exact delivery and handling amount for your entire order will be calculated and displayed during Checkout.

Ewaymax Led Bulbs may be returned or exchanged within fourteen (14) days from the date of purchase, given it is in perfect condition and in its original packaging.

You can contact our Customer Care on +91-80-25043078 to cancel or partial cancel an order. Your order can be cancelled anytime before the order has been dispatched from our warehouse. After the cancellation is complete, you will receive a credit note for the same value of the returned items.

Unfortunately we can only guarantee that the delivery of your orders within the scheduled date. We request all customers to have someone wait and receive for the items on the day of our agreed delivery schedule. In cases that no one will receive the items, please let us know at least a day before the scheduled delivery to avoid incurring charges. Our delivery team will inform you (through sms or phone call) if they are already on their way to lessen the wait time.

Ewaymax makes every effort to provide high quality images, and measurements to assist you in selecting your product. However, images may vary in color depending on many factors (i.e. lighting when photo was taken, monitor color settings, etc.). Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your orders, we suggest contacting us by phone or e-mail in order to further assist you.

Please note: We will not be responsible for color variations or measurements that are slightly off as we only acquire these from our suppliers. All Returns will be subject to our policy.

Be sure to let our delivery team know while they are still within your premises, once they leave and you have accepted the item's they are considered sold.

We may charge a handling fee for undamaged returned items, 20% of the item price.

All products come with a standard manufacturer's warranty against factory defect. We allow returns for items damaged STRICTLY within 7-days from date of delivery, provided the qualifications are met. Replacement of damaged items due to factory defect will be offered until supplies last, otherwise you can choose another item

No monetary refund shall be given if the chosen item is of lesser value. If item is of higher value, buyer assumes the price difference.